At krisehug.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must:
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and accessories.
- Not show signs of damage caused by misuse, alteration, or improper handling.
Returns that do not meet these conditions may be declined.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, damaged, or otherwise used after delivery.
Return Process
To initiate a return, please contact our customer support team and provide your order number along with details regarding the item(s) you wish to return.
Return Address:
Krisehug LLC
25 MERRITT BLVD
FISHKILL, NY 12524
United States
Please do not return any items without first obtaining return instructions from our support team.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is the result of an error on our part or a defective item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery. We may request photographs or additional information to help resolve the issue promptly.
Exchanges
If you would like a different size, color, or replacement item, please contact customer support for assistance. Exchange requests are subject to product availability.
Contact Information
For questions regarding returns or refunds, please contact:
Email: support@krisehug.com
By placing an order through krisehug.com, you acknowledge and agree to the terms of this Refund & Return Policy.