1. Do you ship internationally?
No. Currently, krisehug.com ships exclusively within the United States.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
3. How long does shipping take?
After your order has been shipped, delivery generally takes 3–7 business days, depending on your location and carrier operations.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
5. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has entered processing or shipping, modifications may no longer be possible.
6. What payment methods do you accept?
We accept major payment methods available at checkout. Available payment options may vary depending on your location and payment provider.
7. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible after receiving your order. Include your order number and photos of the item so we can assist you promptly.
8. What is your return policy?
We offer a 30-day return policy. Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition.
9. How long does it take to receive a refund?
Once your returned item has been received and approved, refunds are generally processed within 3 business days to the original payment method.
10. What if my package is delayed?
While most orders arrive within the estimated delivery timeframe, occasional carrier delays may occur. If your package appears significantly delayed, please contact us for assistance.
11. Do I need an account to place an order?
No. Customers may check out as a guest if that option is available during checkout. Creating an account can make it easier to view order history and manage future purchases.
12. Are the product photos accurate?
We make every effort to display products as accurately as possible. However, actual colors and appearance may vary slightly depending on screen settings and lighting conditions.
13. How can I contact customer support?
For any questions regarding products, orders, shipping, or returns, please contact us at:
Email: support@krisehug.com
14. Is my payment information secure?
Yes. We use industry-standard security measures and trusted payment providers to help protect customer information and transactions.
15. Why was my order canceled?
Orders may be canceled due to payment issues, product availability, suspected fraud, or incorrect order information. If your order is canceled, you will be notified and refunded if applicable.